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Zola CEO and co-founder Shan-Lyn Ma's commitment to customer satisfaction goes back beyond her time at Gilt and Chloe + Isabel. But at Zola, her team and she have really zeroed in on NPS detractors — and discovered how much they can drive growth. Here's how.

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Patreon's Lucia Guillory is pioneering a new approach to People Ops that creates an end-to-end employee experience AND scales. Early-stage startups take heed.

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Facebook, Linden Lab and Reddit veteran bethanye Blount is on a mission to help startups ensure that the story their comp practices are telling is the right one. Here's how you'll know.

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Too many of us abandon healthy habits in order to work more. But the most successful among us know that self-care is a secret weapon to get more done better.

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It's not easy making the transition from manager to executive. One Medical VP Marketing Vanessa Hope Schneider shares the lessons she leans on from her marketing, PR and publishing days that have helped her become a better leader.

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Alexis Ohanian is back at Reddit and excited to pick up where he left off. As he starts this new chapter, he's looking back at the things he DIDN'T do that made all the difference.

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Cynthia Maxwell has led engineering teams at Slack, Apple, Yahoo! and Pinterest. Here's the management framework that's become one of the most powerful resources in her toolkit.

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